MontageMontage

Privacy Policy

At Montage, we are committed to ensuring that your personal information is protected.

Montage operates in accordance with the United Arab Emirates Federal Decree-Law No. 45 of 2021 on Personal Data Protection and its implementing regulations. This privacy policy outlines the personal information Montage may collect from you and how we handle that information.

References to “Montage”, “we”, “us” or “our” mean Montage, a company registered with the Dubai Multi Commodities Centre (DMCC), and any of its related companies or affiliates.

Montage will only collect, use, disclose or store personal information in accordance with applicable UAE data protection laws and this privacy policy.

What is Personal Information?

Personal information means any data relating to an identified or identifiable natural person, whether directly or indirectly, including any information that can be used to identify you such as your name, identification number, location data, electronic identifier, or one or more factors specific to your physical, economic, cultural or social identity.

Employee Records

We collect information in relation to employees as part of their application and during the course of their employment, either from them or in some cases from third parties such as recruitment agencies. We handle employee information in accordance with applicable legal requirements, UAE labour laws, and our internal policies in force from time to time.

Collection of Personal Information

Montage collects personal information where reasonably necessary so that it can conduct its business. We collect personal information when we deal with clients, customers, suppliers, or others with whom we have business dealings. We will take reasonable steps to ensure that you are aware why we are collecting your personal information and how we plan to use it.

Montage collects a range of information about its existing and prospective customers, contractors, suppliers, distributors, agents and service providers.

Where possible, we will collect your personal information directly from you. However, we may also need to collect personal information about you from third parties, including your representatives, business partners, publicly available sources, government agencies, and financial institutions.

Montage may collect and use personal information for a wide range of purposes depending upon the circumstances, including:

  • selling and purchasing products and services relevant to our business
  • performing associated administrative tasks (such as issuing and receiving invoices and statements)
  • responding to enquiries and complaints and conducting customer satisfaction research
  • direct marketing to inform our customers and others about our products and services
  • assessing the creditworthiness of customers applying for credit terms
  • building and maintaining business relationships and improving our products and services
  • managing accounts and maintaining contact with customers and suppliers
  • complying with legislative and regulatory requirements, including UAE anti-money laundering and counter-terrorism financing laws

We usually collect personal information such as contact details and, where relevant, job title or position and expertise. If you are unable or unwilling to provide us with personal information in some circumstances, we may not be able to provide certain services to you or conduct business with you.

If we use or disclose your personal information for the purpose of direct marketing, we will provide you with contact information to enable you to easily request not to receive direct marketing communications.

Sensitive Personal Information

Sensitive personal information includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sex life or sexual orientation. As a general rule, we do not collect sensitive personal information. However, if we do collect sensitive personal information, we will only do so with your explicit consent and if the information is necessary for our functions or activities, or as otherwise permitted by law.

How Do We Collect and Store Personal Information?

We will usually collect information directly from you by means of application forms, letters, email, telephone, video conference, or in person. We may also collect information about you through your use of our website.

Personal information is stored either electronically or in paper files. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, and secure databases with the aim of keeping personal information secure from misuse, loss, or unauthorised use or disclosure.

Use and Disclosure of Personal Information

We may use the personal information that you have provided to communicate with you and to enhance and develop our relationship with you. We may also use the personal information for other purposes directly or indirectly related to the purpose for which we collected the information, or where permitted or required by law.

We may disclose your personal information in the normal operations of our business with parties which include our related bodies corporate, regulatory bodies and government agencies, your agents or representatives, professional advisers who assist us in providing our services, and third parties who carry out functions on our behalf.

We may also disclose your personal information to third parties where you consent to us doing so, or in order to fulfil our legal obligations. We will not sell your personal information to any third party.

Montage will generally not provide your personal information to any third party except where:

  • that disclosure is required for the purposes for which we collected the information
  • that disclosure is necessary in order to perform our business operations
  • you have consented to that disclosure
  • we are required by law to disclose that information
  • we are otherwise permitted to disclose the information under applicable data protection laws

Cross-Border Transfer of Personal Information

Given the international nature of our business, we may need to transfer your personal information to countries outside the United Arab Emirates, including but not limited to countries where our business partners, affiliates, or service providers are located.

We will not transfer your personal information outside the UAE unless:

  • we are required to do so by UAE law or by a court or regulatory order
  • the receiving country has adequate data protection standards as recognised by the UAE Data Office
  • appropriate safeguards are in place to protect your personal information
  • you have provided your explicit consent to the transfer
  • a relevant exception under applicable law applies, such as the prevention of a serious threat to life, health, or safety

Storage and Security of Information

Montage uses a variety of physical and electronic security measures to protect personal information. We will take reasonable steps to:

  • protect your personal information from interference, misuse, loss, unauthorised access, modification, or disclosure
  • destroy or permanently de-identify your personal information when it is no longer required
  • keep your personal information up to date, accurate, complete, and relevant

Notwithstanding the above, except to the extent that liability cannot be excluded due to the operation of law, we do not accept liability for the consequences of any unauthorised access to, or unauthorised use of, your personal information.

Access and Correction

You may request access to or seek correction of any of the personal information we hold about you unless an exception under applicable law applies. We may charge a reasonable fee to provide the information requested. Please contact us using the details below to seek access to your personal information or if you have a complaint concerning your information privacy.

We may deny your request to access or correct your personal information in some circumstances. However, if we do this, we will provide you with written reasons as to why we have refused to provide the information requested.

Website and Online Dealings

You are not required to provide us with any personal information when visiting our website. However, sometimes we need to collect information from you in order to provide services that you request.

When you visit the Montage website, certain information may be logged by our server, including:

  • your IP address
  • your domain name if applicable
  • the date, time, and duration of your visit to the website
  • the pages you accessed and documents downloaded
  • the previous website you visited
  • the type of device, browser, and operating system you are using
  • your geographical location

This information is only used for statistical and website development purposes. We make limited use of cookies on our website. We only use cookies to improve the functionality of our website, not to store any of your personal information.

The website may contain links to third party websites. Montage is not responsible for the privacy practices or content of any such sites. This privacy policy only applies to information collected by Montage.

Your Rights

Under applicable UAE data protection laws, you have the right to:

  • access your personal information held by us
  • request correction of inaccurate or incomplete personal information
  • request erasure of your personal information in certain circumstances
  • object to or restrict the processing of your personal information
  • withdraw consent where processing is based on consent
  • lodge a complaint with the UAE Data Office if you believe your rights have been violated

Complaints or Further Information

We recognise the responsibility of protecting the privacy of your personal information. If you have any questions or comments about our administration of your personal information, please contact us using the details below.

You may also use these contact details to communicate any concerns or complaints that you have regarding compliance with our Privacy Policy and applicable data protection laws. We will usually provide a written response within 30 days to a report of a concern or a complaint, unless we need more information from you to investigate the matter raised.

Montage Contact Details

If you have any questions or comments concerning this Policy or our handling of your personal information, you may contact us at:

Montage

Office No. 1302, Saba 1

Jumeirah Lake Towers, Cluster E

Dubai, United Arab Emirates

Tel: +971 4 240 6453

Email: [email protected]

Changes to This Policy

Montage may amend this policy from time to time. Changes will be posted on the Montage website and will be effective immediately upon publication.

This version of the Montage Privacy Policy is dated November 2025.